Warranty Information

All our products come with 2 years purchase warranty:

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By purchasing any Iotics product, you agree to the following warranty terms:

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• Our warranty covers repair or replacement of manufacturing defects during the warranty period. Charges may apply for services post-warranty or unrelated issues.

• Installation by our personnel incurs additional charges. Warranty begins from purchase date or 6 months from manufacturing.

• Minor imperfections not affecting functionality are excluded. We do not provide satisfaction guarantees or implied warranties.

• Service is available during operation hours, either on-site or at our center. Proof of purchase is required for warranty coverage.

• Defect Reporting:
  Report within seven (7) days of purchase. Claims must be processed through authorized channels.

• Suspension of Warranty:
  Warranty is suspended if payment defaults occur. Repair/replacement is at our discretion.

• Complaint Reporting:
  Report through proper channels only.

• Service Charges:
  May apply for services outside warranty. We reserve the right to decline obsolete or unserviceable products.

• Product Collection:
  Collect within three (3) months from notification. Uncollected items may be disposed of, with storage costs billed.

• Timeliness of Service:
  Delays may occur; we'll inform you if service exceeds 5 working days.

• Repair and Replacement:
  Defective parts/products may be repaired, replaced, or exchanged with new or refurbished equivalents.

• Accessibility for Service:
  Ensure product accessibility; inaccessible items are not covered.

 

Limitations of coverage

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This warranty does not cover:

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• Damage, fault, or failure due to alterations or repairs made by unauthorized parties, or use of non-manufacturer supplies and accessories.

• Issues beyond our control including operator negligence, improper installation, spillage, abnormal voltage, environmental factors, mishandling, misuse, tampering, vandalism, theft, natural disasters, and more.

• Damage resulting from software, electrical issues, adjustments, structural problems, transportation, storage, or reconfiguration.

• Non-failure problems, reception issues, adjustments, demonstrations, routine maintenance, and servicing not requiring parts replacement.

• Products with removed or illegible serial numbers, parallel imports, purchases from unauthorized sources, second-hand, refurbished, or display sets.

• Cosmetic defects, reduced functionality, and limitations for second-hand or refurbished products.

• Utilization inconsistent with product design, normal wear and tear, cosmetic damage, non-functional parts, and consumable items.

• Consequential losses or damages, delays in service, loss of use during servicing, and data loss.